AI Review Response Generator
FreeAnswer any unhappy buyer in seconds, without the policy risk.
An AI review response generator for Amazon sellers: when a buyer messages you about a problem, paste what they wrote and get a calm, policy-safe reply to send through Buyer-Seller Messaging.
Customer message
What the customer wrote shows here.
Drafted reply
A private reply for Buyer-Seller Messaging: answers the problem without arguing, offers a next step, and never mentions a review or asks them to change it.
Free with an account · the example works without one · no reply uses an audit
What every reply avoids
Arguing
No “you used it wrong”. A calm reply settles a complaint; arguing turns it into a worse review.
Review requests
Never mentions their review, asks them to change it, or ties a refund to one. All break Amazon policy.
Off-platform contact
No emails, phone numbers or links. The conversation stays in Amazon's messaging.
Review reply questions
Can I reply to Amazon reviews publicly?
No. Amazon removed public seller replies to reviews in 2020. What you can do is answer a buyer who messages you about a problem, which is often the same problem they wrote about in their review. This tool drafts that private reply for Buyer-Seller Messaging.
Is this free?
The example is free with no account. Drafting replies to your own customers needs a free account, same as the rest of the tools. Replies don't use any of your monthly audits.
Will it ever offer a refund or incentive to change a review?
No. Amazon explicitly bans asking for a review to be changed or removed, or offering anything in exchange for one. The AI never mentions the review at all, and any help it offers (a replacement, a refund) is about fixing the problem, never tied to a rating.
Does it know my actual order or shipment details?
No, it only sees what you paste in. It never invents order numbers, shipping dates, or promises about a specific replacement, since it has no way to know whether those are true.
What do Warmer and Shorter do?
They rework the draft you already have, for the same message and under the same rules: Warmer makes it more personal, Shorter cuts it to a sentence or two.
Where do I send the reply?
In Seller Central, open the buyer's message (Messages, or Buyer-Seller Messaging on the order), paste the draft, edit anything that needs it and send. Always give it a final read: you know the customer and the order better than any AI does.