Reply to Reviews
FreeReply to any review in seconds, without the policy risk.
Customer review
The review you paste shows here.
Drafted reply
Thanks them for something specific, answers a complaint without arguing, and never offers anything to change the review.
Free with an account · the example works without one · no reply uses an audit
What every reply avoids
Arguing
No “you used it wrong”. Other shoppers read the reply more than the reviewer does.
Incentives
No refunds or freebies for changing the review, which breaks Amazon policy.
Off-platform contact
No emails or phone numbers. It points to Amazon's own messaging instead.
Review reply questions
Is this free?
The example review is free with no account. Drafting a reply to your own review needs a free account, same as the rest of the tools. Replies don't use any of your monthly audits.
Will it ever offer a refund or incentive to change the review?
No. Amazon explicitly bans asking for a review to be changed or removed, or offering anything in exchange for one. The AI is instructed never to do either, even if it would sound persuasive.
Does it know my actual order or shipment details?
No, it only sees what you paste in. It never invents order numbers, shipping dates, or promises about a specific replacement, since it has no way to know whether those are true.
What do Warmer and Shorter do?
They rework the draft you already have, for the same review and under the same rules: Warmer makes it more personal, Shorter cuts it to a sentence or two.
Can I edit the reply before posting?
Yes. Copy it, edit it in Seller Central, and always give it a final read. You know the specific customer and situation better than any AI does.